Bioactive Collagen Powder 300g

SHIPPING INFORMATION

We do our best to process our orders as fast as possible. If the ordered stock is available we post out the orders every business day at 2pm.

With certain stock, we may have to transfer it from warehouse to warehouse prior to posting it to you, so we need at least 1-2 days transfer time.

If the product is out of stock, it will show as "pre-order" on the website and as soon as the product is available it will be posted to you.

For Australian Domestic Orders we use:

• Australia Post eParcel - Standard Post (7-14+ days average delivery times )
• Australia Post eParcel - Express Post (2-7 days average delivery times )
• Sendle/Couriers Please (3-7+ days average delivery times )

For International Orders we use:

• International Express Post (7-21+ days average delivery times )
• DHL Express (7-10 days average delivery times )

* Days quoted are estimated in business days, excluding weekends and holidays

When you pay for postage on our website your paying for the Carrier Service Fee and we are quoting you the Carrier Services delivery times. Please allow us at least 1-2 days to pick, pack your order and deliver it to the carrier. When possible we will do this faster, however, there are times where we will require full processing time to complete your order.

Please understand that once we have sent the parcel with the carrier and we have notified you with a tracking number, It is your responsibility to follow up with the carrier for tracking and delivery details. Should you not be home and you need to collect your parcel from the carrier's location, it is your responsibility to do so. Once the parcel has left us, our obligation of posting the parcel to you is complete.

Should the parcel be delayed or lost by the carrier it’s your responsibility to follow up with the carrier and negotiate a resolution. WE DO NOT RUFUND lost parcels, it’s your responsibility to deal with the carrier that lost the parcel.